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Customer Service

Adrian Durban Florist is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.

Adrian Durban Florist Customer Service

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Floral Consultant Hours

Floral gift consultants available 24/7

Physical Store Hours
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Address View All Locations
Adrian Durban Florist & Gifts
6941 Cornell Road
Cincinnati, OH 45242

Phone
800.421.0030 (toll free)
513.756.1111

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Incorrect Delivery Address or Re-delivery

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery may be subject to a $10.00 charge.

Floral Deliveries to the U.S. and Canada

Please Note: Prices for all orders is in $US Dollars.
In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 1:45 pm in the recipient's time zone may be delivered the next delivery day. There are LIMITED deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

When the Recipient is not home

The florist may choose to leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf. Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Call the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received two to three business days in advance.

Lucky Petals Redemption Policy

Lucky Petals winners with proof of receipt of a floral gift from Adrian Durban Florist may redeem at any time.

Lucky Petals winners WITHOUT proof of receipt of a gift and received a Lucky Petal Card at a giveaway function (such as a at a festival, benefit or other fucntion), may redeem only 1 Lucky Petal Winning Card per Quarter.

Gift Items Shipped Directly

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday. We can not ship to Canadian addresses at this time.

Refund and Return Policy

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days.

Flowers:
Please report any issues within 3 days of receipt. We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.

Plants:
Please report any issues within 7 days of receipt. We will gladly send a new plant to your recipient, and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.

Gift Baskets:
Please report any issues within 3 days of receipt. We will pick up the arrangement and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket.

• Refunds will be processed within 1 business day after the product is returned to the shop.
• Refunds will not apply if a replacement product was supplied and accepted.
• Adrian Durban Florist must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.

Adrian Durban Florist is appreciative of your patronage. Please let us know how we can help you.

Substitution Policy

Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color.

Currency

All transactions are in $US currency. Product pricing does not include a Delivery Charge or 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

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Adrian Durban Florist https://www.adriandurban.com/images/wide/logo1.gif 6941 Cornell Road Cincinnati, OH 45242 800.421.0030 513.756.1111

Locations:

Harpers Point 8584 E Kemper @ Montgomery: 8584 East Kemper @ Montgomery Rd Cincinnati, OH 45249 513.489.7715 Blue Ash 6941 Cornell Rd /Nr Sycamore High: 6941 Cornell Road Cincinnati, OH 45242 513.489.7673 Clifton / UC 3401 Clifton @ Ludlow: 3401 Clifton @ Ludlow Cincinnati, OH 45220 513.221.8222

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