: CUSTOMER SERVICE

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Valentine's Delivery

Due to the high demand of Valentine's Day delivery. We can not guarantee any specific timed delivery requests.

Delivery verifications are not available until one day following the date of delivery.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Incorrect Delivery Address or Re-delivery

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery may be subject to a $10.00 charge.

Floral Deliveries to the U.S. and Canada

Please Note: Prices for all orders is in $US Dollars.
In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 1:45 pm in the recipient's time zone may be delivered the next delivery day. There are LIMITED deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

When the Recipient is not home

The florist may choose to leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf. Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Call the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received two to three business days in advance.

Lucky Petals Redemption Policy

Lucky Petals winners with proof of receipt of a floral gift from Adrian Durban Florist may redeem at any time.

Lucky Petals winners WITHOUT proof of receipt of a gift and received a Lucky Petal Card at a giveaway function (such as a at a festival, benefit or other fucntion), may redeem only 1 Lucky Petal Winning Card per Quarter.

Gift Items Shipped Directly

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday. We can not ship to Canadian addresses at this time.

Substitution Policy

Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color.

Currency

All transactions are in $US currency. Product pricing does not include a $9.95 Delivery Charge or 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.